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203 Myth Busting: Customer Service Secrets

203 Myth Busting: Customer Service Secrets

Katie Bossie is the Senior Business Manager, Health & Fitness for Listen360. She joined the Listen360 team in 2015 and oversees business development and service delivery of Listen360’s member feedback and reviews management system for all health and fitness clients. Having worked with clubs and studios of all types and sizes, Katie is keenly suited to share insights and best practices on what drives member loyalty in the health and fitness industry. Katie was a panellist at the Motionsoft Technology Summit 2018.

What you’ll learn

  • 5 Myths of Customer Service
  • What is the Net Promoter Score and how it’s calculated
  • What’s the best way to tell if you are operating within these myths?
  • 3 ways to improve customer satisfaction in our business

 

Precor Quick Fire Five

This weeks Precor Quick Fire Five Guest is Jeff Helfgott.

Resources Our Experts Shared in the Show

Katie Bossie: Website

Article: 5 Myths

Book Chantal mentioned:  Jay Baer Hug Your Haters

Jay Baer on The Fitness Business Podcast

Sponsors

MYZONE

Tribe Team Training



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